Unless we have a pretty cut and dry verbal plan, we like to provide 3D design(s) to ensure we are all on the same page before proceeding. This essentially allows you to "try it on" before you commit. This process takes anywhere from a couple days to a couple weeks depending on the size of the project.

The 3D designs are $125/per design image (typically there are 1-3 on average depending on the job). This fee is waived if you choose to have us do the landscape installation. If you decide not to have us do the work, you would be responsible to purchase each 3D design provided, or you can roll them into a D-I-Y Package.

This process can vary from project to project depending on the size. We are often booked out 3 to 4 months in advance.  

Larger jobs that require more than 2 weeks will sometimes need to be booked out further in order to find a larger block of available time. Because of this, we are always happy to work larger projects in phases. Breaking a large job down into phases will require a Phase breakdown in the quote to account for any separate equipment rental and delivery fees. 

Smaller jobs can often be squeezed in between some of the larger jobs on the schedule since we factor in buffer days for weather delays, etc. We strive to do our best to try and meet your needs.  Always feel free to ask any questions or express concerns along the way.

START DATE: Kim will notify you as the time draws near to begin your project. We will arrive as scheduled to do your project. If your start date has numerous pick ups, etc. and depending on the completion of the job ahead of you, it is possible you won't see us on site until the 2nd day, but you will be kept informed along the way. You will also be notified of all deliveries so that cars can be out of the way. If there are any supply or weather delays that affect the schedule you will be kept informed. 

ADJUSTMENTS: As noted on the Estimate, Create A Scape NC reserves the right to make necessary plant adjustments based on nursery availability as well as other materials. We always strive to maintain the requirements and aesthetic quality of the design. Since prices are subject to change without notice. Any significant changes will be discussed prior to moving ahead. We will  also keep you informed of any changes affecting the budget that we run into during the process. These often come about once we get into the project.

PLANT WARRANTY: We do not guarantee any transplanted plants. All perennials have a 1 year warranty EXCEPT palms, and sod have no warranty. 

Below is a summary of what is covered under manufacturer warranty, our guarantee and commitment to our services and the items that are not covered. If an unforeseen issue should arise, we will always do our best to reach an amicable solution.

COMMITMENT: 

• We commit to answer questions or help address any issues that should arise in the future with your new landscape.

GUARANTEE:

• We stand by our work and guarantee against any defects due to our installation.

WARRANTIES:

• PLANTS: 

  • All new perennials and trees have a 1 year warranty from date of installation. If a plant dies and needs replaced, we will assess the area and determine if a replacement (different kind of plant) would do better in the space. Often times plants are like people and just plain don't like a particular spot because of soil or moisture issues we weren't aware of at the time of the design.  

  • LIMITS ON WARRANTED PLANTS: We will only replace plants two times, after that it is determined either a soil issue or inadequate care or chemical overspray.

  • EXCEPTIONS: transplants, bulbs, palms, sod and annuals have no warranty. Annuals are typically added at the time of design installation with the intent that annuals will be added annually based on the customers preference and desire to do so.

• HARDSCAPES:

  • We guarantee our hardscape work and ensure it for 1 year against construction defects. All projects will have a settling period where slight settling can and often occurs. This should not be anything too significant. Any significant issues will be addressed to determine the cause.

  • Wood projects are guaranteed to the lumber manufacturers guarantee. We cannot guarantee against any unforeseen circumstances that would cause the pressure treated wood to rot or deteriorate. before it's time. 

ITEMS NOT COVERED:

• We are not responsible for natural damages (i.e. pests, insect damage), neglect (lack of water or proper feeding), or manufacturer defects (can be address with manufacturer).

• We do not guarantee plants against pet damage due to digging or urination. 

• We do not guarantee plants from weed killer overspray - BE EXTREMELY CAREFUL AROUOND YOUR PLANTS!

• Any transplanted plants. Not to discourage transplanting! The survival rate is over 90% with proper care.